Operations Director
Action Against Hunger, Ethiopia
Job Description
Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 24 million people every year with proven hunger prevention and treatment programs. As a nonprofit that works across 50 countries, our 8,300 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger, for everyone, for good.
Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in 8 countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti. Action Against Hunger-USA has over $100 million in programs, and approximately 1,800 permanent staff based in New York City, Washington D.C, Nairobi, and country offices. Additional growth is
I.Summary of Position
As member of the Senior Management Team, the Operations Director will be based in Addis Ababa. The Operations Director shares in the overall responsibility for the direction and coordination of the Country Office. He/she oversees Finance, Safety amp; Access, Human Resources, Safeguarding, ICT and Logistics Support to program delivery. The Operations Director works in close collaboration with the Country Director and Programme Director as a representative at external meetings with Government, donors and other stakeholders on operational issues at country, regional level or when required.
Purpose
The Operations Director provides leadership and management of all the support functions operations within the Country Office including Finance, Safety amp; Access, Human Resources, Safeguarding, ICT and Logistics to ensure quality and timely support to program delivery in line with Ethiopia Country strategy, internal policies, good practice and donor guidelines.
Engagement
At Country Office level, the Operations Director represents Action Against Hunger in coordination and planning engagements with relevant stakeholders, support Field Coordinators at field level with program delivery, track and support the implementation of Bases’s minimum operating security standards at the country-level.
Externally, s/he will liaise with local authorities, donors, humanitarian actors and other stakeholdersat Country and Regional levelfor exchange of information.
Delivery
Follow up on, and develop where necessary, service performance tools and metrics which support sustained delivery in line with beneficiaries’ needs and broader departmental or coordination; Ensure sufficient finance and logistics support for programming; develop and follow up on approaches and initiatives that accelerate delivery of programs and services; coordinate and manage responses to low or high burn rates; support all departments and field bases with efficient use of resources; coordinate effective management of burn rate across all grants; ensure the implementation AAH the mission safety and access policies and approaches.
II.Essential Job Functions
·Manage the Country Office Finance, Safety amp; Access, Human Resources, Safeguarding, ICT and Logisticsdepartments ensuring that all activities are coordinated.
·In close coordination with the Country Director and Program Director, and Area Coordinators, lead the support department’s participation in the Grant development process by ensuring all support departments plan costs and needs in a timely fashion
·Continue the development and monitoring of high performing teams, capable of gearing up to provide a humanitarian response when necessary, ensuring that the Program secures value for money at all times and that Action Against Hunger procedures and processes.
·Finance: Ensure the continued analysis of the burn rate across all grants, and where necessary support the programme and field teams in analysis and implementation of actions identified
·Logistics: Monitor procurement load on a regular basis, and focus on implementing premises and fleet development identified in the Ethiopia mission improvement plan over the next 2-3 years.
·Safeguarding: Support the Safeguarding team in the implementation of safeguarding policies, follow up of safeguarding issues, and awareness and take up of safe3guarding responsibilities at field level.
·ICT: Ensure communication infrastructure improvements identified in the country improvement plan are budgeted and carried out; and ensure sufficient ICT support in all bases
·HR: Continue the implementation of new performance management tool, following up on the associated tools and their use and implementation (including personal Indicator and Training catalogues); follow up on the intern programme; develop a training culture at field level; ensure